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[ WhatsApp customer operations ]
Run WhatsApp like a business.
One shared inbox for your team. Automated replies in Arabic and English for the routine. A clean handover to a person when it matters.
Sample conversations and data
[ 01 — The problem ]
If WhatsApp is your front door, it can't live on one person's phone.
- Missed
Leads go cold before anyone sees them.
- Slow
Customers wait while the one phone is busy.
- Inconsistent
Two people, two different answers.
- No history
No trace of what was promised.
- Follow-up
Follow-ups live in someone's memory.
- No visibility
Nobody can see what's waiting, or who has it.
This isn't a communication problem. It's an operations gap, and it's fixable.
[ 02 — How it works ]
Every conversation follows one clear path.
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A customer messages
On the WhatsApp number they already use.
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The bot answers or asks
Routine questions get an answer. The qualifying questions get asked.
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It's routed to the right team
By rule, to Sales, Support or whoever owns it.
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A person takes over
With the full history in front of them.
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Everything is logged and searchable
Find any customer's conversation in seconds.
Sample conversations and data
[ 03 — Shared inbox ]
One inbox. Every teammate. No more shared phones.
- Assign to a team or a person, automatically or by hand
- Tags and canned responses keep answers consistent
- Search any customer's full history
Sample conversations and data
Sample conversations and data
[ 04 — Automation ]
Automated where it helps.
Keyword rules, guided flows and a knowledge base you control answer the routine in Arabic and English. When the bot isn't sure, it hands over instead of guessing.
- Keyword replies and branching flows
- Knowledge contexts you write and switch on or off
- A fallback that always ends with a person
[ 05 — Human handover ]
Human where it matters.
- Transfers land in a queue your team can see
- Round robin, load balanced or manual pickup
- The full conversation travels with the handover
- Reassign or take back at any time
Sample conversations and data
See where conversations wait.
Transfers handled, queue time and resolution time, per agent.
Sample conversations and data
[ Built for the GCC ]
Arabic and English, in the same inbox.
Your customers write in both. The bot replies in both. Your team works from one place.
هل الشقة متاحة للإيجار السنوي؟
Yes, it's available. Is January a good move-in date?
[ Use cases ]
Built for teams whose customers already write on WhatsApp.
Enquiries arrive at all hours and every agent answers differently. The good ones go cold before anyone replies.
- The bot asks rent or buy, budget and move-in date first
- The enquiry is routed to the right team and agent
- Search the full history before you call back
Hi, is the 2-bedroom in Dubai Marina still available?
Yes. Are you looking to rent or buy, and when do you want to move in?
↳ Routed to Sales · Rentals
Omar here. I have Thursday 5pm for a viewing.
Patients ask for appointments in Arabic at night and expect an answer. The front desk can't keep up with the phone.
- Arabic and English replies for hours and branches
- Booking requests go to the reception team
- Tags keep branches and treatments organised
Hello, I'd like to book a teeth cleaning.
Welcome to Lamsa Dental. Which branch suits you?
↳ Handed to Reception
Nora from Reception. I have Wednesday 4:30pm or Thursday 6pm.
Customers ask the same questions about delivery, returns and stock all day, some by voice note.
- Knowledge contexts answer delivery, returns and hours
- Voice notes land in the inbox for a person to hear
- Returns and refunds always go to a human
Hi! Do you deliver to Al Khobar?
Yes, we deliver across the Eastern Province. How can I help?
↳ Connected to Sales
Faisal here. The grey 3-seat sofa is in stock.
Quote requests come in as short messages with missing details, and follow-ups depend on who picked up the phone.
- The bot asks the qualifying questions before handing over
- Assign by team, by round robin or by load
- Canned responses keep quotes consistent
Can you service our office AC units this month?
Yes. How many units, and which area are you in?
↳ Routed to Quotes
Sara here. I'll send a quote today.
Sample conversations and data
[ 08 — Control ]
Your customer conversations stay with your business.
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Roles and permissions
Admin, manager and agent roles decide who can do what.
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Audit log
See who did what, and when.
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Phone-number masking
Hide customers' numbers from agents with one setting.
Have specific security, data-handling or compliance requirements? We'll walk through them in your demo.
[ Pricing ]
Plans that grow with your team.
- Starter
Get off the personal phone
Small teams, a few dozen chats a day.
- Growth
Run WhatsApp like a department
Teams where WhatsApp drives real volume.
- Scale
WhatsApp as core infrastructure
Multiple departments, multiple numbers.
What shapes your plan
- Team members
- Monthly conversation volume
- Automation and campaign needs
- API and webhook access
[ FAQ ]
Questions people ask before a demo.
Does it work in Arabic?
Yes. Conversations and automated replies work in Arabic and English.
Can several people use one WhatsApp number?
Yes. Your team shares one inbox for each WhatsApp Business number. You can assign conversations to a team or a person, automatically or by hand.
What happens when the bot can't answer?
It hands the conversation to a person. The transfer lands in a queue your team can see, and the full conversation history travels with it.
Can we send broadcasts to our customers?
Yes, to opted-in contacts, using templates approved by Meta. Template status and quality rating sync into SilaDesk.
Who can see what?
Admin, manager and agent roles control access. An audit log records who did what, and a setting masks customers' phone numbers from agents.
Your customers are already on WhatsApp. Is your team ready for them?
What to expect
- A 30-minute call, in Arabic or English
- A look at your current WhatsApp flow
- A live walk-through of SilaDesk and an honest fit check